Subscription & Cancellation Policy

Last updated: October 15, 2026

These terms apply only when a Lumiieren offer is clearly identified as an automatically renewing product subscription or membership. A normal one-time purchase does not become a subscription simply because you place an order or join our email list.

1. Review the offer before subscribing

The applicable product page and checkout must show the recurring price and currency, billing interval, any initial or trial price, when regular billing starts, what is included, any delivery frequency and charges, and any minimum commitment. Review this information and keep your confirmation. Do not proceed if the terms of the offer are unclear; email support@lumiieren.com.

2. Consent and recurring charges

A paid subscription requires your affirmative agreement to recurring billing. Selecting a clearly marked subscription offer and confirming its recurring terms authorizes the payment provider to charge the agreed amount on the disclosed schedule until cancellation or expiry. A one-time product must not be silently converted into recurring billing, and subscribing to marketing messages does not authorize a payment.

3. Renewals and trial periods

An automatically renewing offer continues on the schedule disclosed at sign-up unless canceled. If a trial or introductory rate applies, the trial end date and subsequent price must be disclosed before you consent. Any change to the recurring price or billing interval will be communicated before it takes effect, with an opportunity to cancel and any further consent required by law.

4. Managing and canceling

Use the subscription-management link supplied in your confirmation or customer account, where available. You may also email support@lumiieren.com from the email address used for the subscription, including your order or subscription reference. Contact us before the next renewal if you do not want another charge. If a management link is missing or does not work, email us promptly; the unavailability of a portal does not remove your right to request cancellation.

Cancellation stops future renewals once effective. It does not automatically reverse a charge already made or stop a parcel already dispatched. We will confirm the cancellation and explain any remaining paid membership access or already-processed shipment. Any refund request is reviewed under the offer's disclosed terms, our refund policy, and mandatory consumer rights.

5. Product deliveries and membership access

For a recurring product, the offer specifies what ships and how often. Keep the delivery address up to date before the next shipment. Shipping charges and availability must be disclosed for the offer. For a membership, the description specifies the benefits and access period. A benefit or replenishment promise does not apply to an ordinary purchase unless it is expressly included in that offer.

6. Failed payments, changes, and support

If a renewal payment fails, the payment provider may attempt collection again in accordance with the disclosed offer and applicable requirements. We may contact you to update your payment method, and service may be paused or ended if payment is not completed. Do not send full card information to customer support. Any pause, skip, or plan-change option depends on the offer and must be explained before confirmation.

For questions or a billing dispute, email support@lumiieren.com. Include the subscription reference and the charge date. Our privacy policy explains information handling. Nothing in these terms limits a cancellation, withdrawal, refund, or other right that cannot lawfully be excluded.